Top Customer Success & Experience Jobs in San Francisco, CA

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

The role involves leading the Customer Success team, driving product adoption, retention and customer satisfaction, and establishing operational excellence through data-driven insights and cross-functional collaborations.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

As a Solutions Consultant at Notion, you will help customers optimize their use of the platform through tailored solutions, project management, and change management strategies to ensure successful implementation and adoption of Notion.

The Help Center Lead oversees the knowledge ecosystem, writes articles, improves content discoverability, manages the Help Center team, and drives KPIs using data.

As the first Enablement Program Manager in Customer Success, you will create and manage enablement programs, tools, and training to enhance team performance and engagement, focusing on AI adoption and measurable outcomes.

As the Customer Experience Operations & Workforce Manager, you will build forecasting models, manage staffing plans, lead operations, and collaborate across teams to optimize customer support efficiency and performance.

The Solutions Engineer will collaborate with Account Executives on enterprise sales, lead discovery and design solutions, present value propositions, guide security processes, and contribute to sales enablement efforts.

Manage a book of mid-market named accounts to drive AI adoption, value delivery, renewals, and expansion. Run workshops, build success plans and playbooks, partner cross-functionally, and provide customer insights to inform product and retention strategy.

The Enterprise Premium Support Specialist provides high-touch technical support to enterprise customers, resolves complex issues, and collaborates with teams to enhance customer success and product adoption.