Top Customer Success Manager Jobs in San Francisco, CA

Manage onboarding, adoption, and retention for $10k+ ARR accounts; act as trusted advisor, monitor customer health, identify expansion opportunities, reduce churn, and collaborate cross-functionally using tools like Gainsight, Zendesk, Jira, and Salesforce.

The Customer Success Manager will manage a portfolio of accounts, focusing on retention and adoption, while collaborating with various teams to ensure customer satisfaction.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

Manage a book of mid-market customers to drive onboarding, adoption, retention, and renewals. Triage inbound requests, lead cross-functional resolutions, monitor health metrics, identify expansion and churn risks, and mentor other CSMs. Maintain accurate data and advocate customer needs to Product and Operations.

Manage a focused portfolio of large customers, driving adoption and measurable ROI of Atlan's Active Metadata Platform through consultative partnerships and strategic alignment with executive stakeholders.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

The Customer Success Manager will build relationships with clients, ensure satisfaction, drive retention, monitor customer health, and collaborate with teams to resolve issues and identify growth opportunities.

The Senior Customer Success Manager will enhance customer experience with the Weave AI platform, ensuring effective onboarding, customization, and advocacy while leveraging strong relationship management skills in the biotech space.

As a Customer Success Manager, you will manage post-sale relationships, ensuring customer success through onboarding, deployment, and ongoing support while coordinating with internal teams and delivering quarterly reviews.

Manage a portfolio of customers as primary contact, drive adoption and retention, respond to support requests, troubleshoot issues with product teams, identify upsell and renewal opportunities, and provide customer insights to product and engineering.

Manage a portfolio of customers to ensure successful onboarding, product adoption, and growth. Identify upsell opportunities, flag risks, deliver virtual demos, analyze usage metrics, collaborate with Sales, Product, Marketing, and Support, and mentor peers while optimizing processes to maximize net revenue retention.

Serve as primary customer advocate for Mid-Atlantic commercial accounts, oversee professional services engagements, manage SLAs and executive reporting, coordinate across sales, delivery, and project teams, drive adoption and account growth, and manage MSSP/managed service relationships to ensure service performance and customer satisfaction.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

The Customer Success Manager will oversee onboarding, compliance, operational support, and customer satisfaction for clients while managing multiple projects.

As a Senior Customer Success Manager, you will manage customer relationships, drive onboarding, product adoption, and ensure customer satisfaction and retention through strategic planning and execution.

Manage customer relationships, ensuring engagement, retention, and growth. Guide customers through the lifecycle, collaborating with the commercial team and product team.

The Client Success Manager leads day-to-day client interactions, driving campaign strategy and execution across various media channels to align with client goals and deliver measurable results.

The Cisco Customer Success Manager manages strategic customer relationships, driving adoption of Cisco solutions, ensuring satisfaction, and optimizing enterprise agreements while identifying growth opportunities.

The Customer Success Manager at Omada Health will manage relationships with Enterprise customers, delivering onboarding, implementation, renewals, and identifying upsell opportunities while collaborating with various teams to ensure client satisfaction.

Manage relationships with global enterprise customers, guide them through technical transformations, oversee onboarding, and drive measurable business outcomes while ensuring consistent service delivery across multiple regions.

The Forward Deployed Customer Success Manager manages strategic relationships with Lighthouse accounts, ensuring customer success and retention through technical literacy and effective orchestration of cross-functional teams.

Serve as primary customer advocate for enterprise accounts, driving value realization, adoption, renewals and expansion. Build executive relationships, deliver business reviews, create success plans, triage issues with cross-functional teams, and recommend product improvements to maximize ROI and retention.

The Customer Success Manager drives customer adoption of Tines' automation platform, ensuring onboarding success and ongoing support, while identifying expansion opportunities across client teams.

The Customer Success Manager at AlayaCare manages strategic plans for large customers, enhancing retention and adoption of the SaaS platform, while ensuring client satisfaction and ROI. Responsibilities include relationship management, stakeholder updates, addressing customer issues, and driving account growth through upselling.

As Manager of Customer Success for the SMB segment, you will lead a team, design engagement strategies, drive growth metrics, and optimize customer journeys to ensure high retention and expansion across 6,000 districts.