Top Customer Success Jobs in San Francisco Bay Area, CA

The Lead Customer Success Manager will enhance post-sale experiences for strategic customers, driving their success with Energy Exemplar's simulation software through proactive engagement, relationship-building, and collaboration with Account Executives.

As a Customer Success Open Authorization API Engineer, you'll design and implement API integrations, engage with customers, and deliver enablement sessions to enhance their capability in using the Veza platform.

The role involves conducting data analyses for PBM clients, creating insights, and supporting strategic decisions to optimize services. It includes mentoring junior analysts and presenting complex data findings effectively.

Act as technical customer advocate: troubleshoot issues, resolve root causes, assist engineering and CSMs, develop and improve internal tools and documentation, own product areas, and participate in weekend on-call rotations to ensure excellent customer outcomes.

The role involves supporting medical practices using NextPatient's software, configuring products based on client needs, and advocating for product enhancements.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

As a Strategic Customer Success Manager, you'll guide organizations in data-driven success, partnering with customers to enhance collaboration and governance.

Support SMB hotel customers through discover-engage-adopt lifecycle to drive product adoption, retention, and account value. Use AI and automation for one-to-many engagement, collaborate with onboarding/support/product teams, identify upsell opportunities, and act as trusted advisor to prevent churn and maximize customer value.

Manage a portfolio of clients and broker/consultant relationships to ensure adoption, satisfaction, retention, and expansion. Develop account plans, run business reviews, coordinate engagement marketing, maintain CRM data hygiene, resolve service issues, and collaborate cross-functionally to meet client and company goals.

The Director of Customer Success leads strategies for customer retention and satisfaction, manages a team, and collaborates cross-functionally to ensure client success in a SaaS environment.

The Associate, Customer Success will manage Utility VPP programs, ensuring partner satisfaction, supporting program delivery, and tracking key metrics while acting as a customer advocate.

The Strategic Customer Success Manager for Higher Education will build relationships with key clients, implement account plans, ensure customer satisfaction, and drive product adoption.

Manage strategic customer relationships post-sale, drive adoption, retention, and value delivery while collaborating cross-functionally to influence outcomes.

The Customer Success Manager will manage customer relationships, drive product adoption, deliver business reviews, and collaborate cross-functionally to ensure customer satisfaction and retention.

As a Senior Client Success Manager, you will drive client satisfaction and account growth by building relationships, providing strategic guidance, and managing client success efforts. Responsibilities include creating success plans, tracking client progress, resolving issues, and advocating for client needs across internal teams.

The Customer Success Manager oversees customer relationships post-implementation, ensuring satisfaction and measurable outcomes from managed services. Key responsibilities include service delivery oversight, driving customer retention and growth, and leveraging data for continuous improvement.

The Senior Manager of Client Success oversees client relationships, manages contracts, optimizes KPIs using R1 technology, and seeks new business opportunities while engaging with C-suite executives.

Manage client relationships across the campaign lifecycle: provide pre/during/post-campaign support, ensure clients use Adelaide data, coordinate reporting and custom analyses with analysts, manage campaign setup with integrations, and support AdOps implementation while communicating optimization recommendations.

The Senior Customer Success Manager oversees customer relationships, ensuring successful engagement with Thrive's technology solutions while driving renewals and expansion strategies.

Own onboarding, implementation, and go-live for enterprise clients; lead executive strategic reviews and ROI discussions; monitor adoption, usage, and health metrics; manage escalations and coordinate resolutions; identify upsell/expansion opportunities; advocate customer needs to drive product roadmap; build relationships and scalable Enterprise CSM processes.

The Senior Solution Architect will guide customers in their AI journey, overseeing solution design, deployment, and ongoing optimization while ensuring customer enablement and collaboration with teams.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

Lead customer deployments and change management for a transportation-focused SaaS platform. Drive adoption, build relationships with operations leaders, analyze operational data in Excel, coordinate with project and integration teams, and travel to customer sites to deliver training and ensure sustained value realization.

Lead and develop a team of ~10 Customer Success Managers to drive client value through persona-specific demos and adoption campaigns, set strategic account coverage, build scalable playbooks and demo flows, and collaborate cross-functionally using product usage data and GenAI insights to measure success.