Top Senior Customer Success Jobs in San Francisco Bay Area, CA

The Customer Success Manager will improve customer retention, drive engagement, manage relationships, and ensure value realization from PagerDuty's solutions post-sale.

The Senior Customer Success Manager leads customer interactions, ensuring satisfaction, retention, and expansion. They collaborate cross-functionally, use data for recommendations, and drive revenue targets while advocating for customer needs within the company.

Lead the global Customer Success Team, drive renewals and upsell initiatives, develop customer best practices, and oversee the TAM and IA teams.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Principal Customer Success Manager will engage with ~40 mid-market customers, provide strategic recommendations, and drive customer growth while ensuring high satisfaction levels. Responsibilities include developing customized success plans, building relationships, and leveraging tools like Salesforce and AI for customer engagement.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

As a Customer Success Manager, you will drive customer retention, manage relationships, and ensure value realization of PagerDuty's solutions post-sale.

The role involves managing customer success analytics, designing operational playbooks, utilizing AI tools for automation, and ensuring metrics consistency across teams.

The Enterprise Customer Success Manager will drive client success and growth, ensuring high adoption and retention of Eve's legal tech solutions among law firms, while managing key relationships and contributing to product evolution.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Customer Success Manager will lead customer engagement, drive product adoption, and enhance customer relationships for success with Dropbox. Responsibilities include managing deployments, addressing customer needs, and collaborating with internal teams for improved satisfaction and growth.

The Customer Success Manager will manage customer relationships, drive retention, enhance engagement, and ensure effective onboarding of PagerDuty solutions post-sale.

The Senior Enterprise Customer Success Manager will manage strategic relationships with enterprise customers, focusing on compliance frameworks and driving measurable outcomes and growth.

The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.

The role involves driving AI adoption for strategic customers, ensuring successful onboarding, developing activation strategies, and managing change to achieve business impact.

The Customer Success Manager will oversee client relationships, ensure customer satisfaction, drive adoption of Zip's platform, and collaborate with internal teams to enhance customer success.

Own policyholder retention from bind through renewal: manage billing, endorsements, and difficult conversations; design post-bind onboarding and cohort playbooks; prevent churn through proactive outreach; ensure on-time payments and renewal readiness; surface insights and automation opportunities to Product.

Own health, retention, and expansion of Windfall's largest accounts. Serve as strategic partner driving executive alignment, onboarding, adoption, ARR and NRR growth, account expansion, and cross-functional execution across Sales, Implementation, and Product.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Customer Success Manager will drive customer engagement, onboarding, and satisfaction, while ensuring contract renewals and helping clients succeed with Augment's products.

As a Customer Success Manager, you will guide enterprise customers towards achieving their goals using Pocus, developing strategic plans and ensuring effective adoption of the platform while managing relationships with stakeholders.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

Lead and grow a team of Customer Success Managers focused on the nonprofit vertical. Own accounts, drive onboarding, adoption, expansion and executive engagement, build playbooks and processes, coach for ROI-driven outcomes, influence product roadmap, and partner cross-functionally to scale customer success.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.