Top Senior Customer Success Jobs in San Francisco Bay Area, CA

Lead and scale an outcome-driven Customer Success organization: define customer journeys, drive retention and expansion, partner with Sales/Product/Implementation, build forecasting and account planning, translate feedback into product recommendations, recruit and develop CS team, and leverage tooling and automation to improve efficiency and customer value.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.

This role involves managing enterprise customer accounts, providing strategic guidance on AI and analytics adoption, and collaborating with cross-functional teams to ensure success and growth for customers.

Manage a portfolio of clients, ensuring retention and growth. Guide onboarding, improve customer experience, and collaborate cross-functionally for success.

As the Customer Success Lead, you will manage customer relationships, oversee onboarding, ensure data quality, and drive customer satisfaction and growth.

The Enterprise CSM will manage key client relationships, driving project implementation and ensuring client growth while collaborating cross-functionally to provide excellent customer experience.

Lead and develop the Customer Success team, managing the full customer lifecycle from onboarding to renewal, ensuring customer satisfaction and retention.

The Global VP of Customer Success will transform customer success operations, improve customer value realization, and work with executive teams to enhance product offerings.

Lead post-sales onboarding and customer engagement for Study Design products, ensuring smooth activation and driving value realization through analytics and AI practices.

The Senior Manager of Enterprise Client Success will lead a team, shape the client success strategy, and foster partnerships, ensuring maximum value for enterprise clients.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

Manage a book of Mid-Market and Strategic customers to drive onboarding, adoption, retention, and expansion. Build tailored success plans, refine the customer journey and segmentation, present complex data clearly, and partner with product and cross-functional teams to incorporate customer feedback.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

The Technical Customer Success Manager will oversee onboarding real estate partners, manage support requests, and ensure technical success through collaboration and proactive engagement. Responsibilities include managing multiple projects, providing technical support, and driving customer success using data-driven insights.

As Customer Success Lead, you will oversee the customer journey, facilitating onboarding and ensuring partner success post-launch, while developing scalable playbooks and acting as a liaison between technical teams and partners.

The Customer Success Enablement Manager will design and implement training programs, oversee onboarding, analyze performance metrics, and foster collaboration for enhancing Customer Success effectiveness.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

As a Senior Customer Success Manager, you manage strategic enterprise accounts, build relationships, drive expansion, ensure customer value, and mentor junior CSMs.

The SVP will lead Customer Success for Marketing Cloud, driving customer value through adoption, support operations, onboarding, and feedback integration. They will oversee a high-performing team and ensure successful client engagement.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

The Customer Success Manager will oversee 40+ accounts, focusing on customer retention, engagement, and expansion through strategic communication and product management.

Lead strategic post-sale relationships for enterprise health system and life sciences partners. Own implementation through renewal and expansion, drive adoption and ROI, run executive business reviews, identify upsell opportunities, translate real-world data insights into business impact, and influence product and commercial strategy through cross-functional collaboration.

The Director of Customer Success will manage partner relationships, oversee onboarding and integrations, drive post-launch success, and ensure customer satisfaction within the B2B2C framework.

The Client Success Manager at HONK will manage day-to-day operations for strategic accounts, ensuring seamless onboarding and long-term client growth through training, performance analysis, and relationship management with enterprise clients.